A welcome trend may be emerging, as people are discovering the power and many uses of of Twitter. Michael Arrington made a post after much frustration with Comcast's often difficult customer service. Seems a Comcast representative at their Philadelphia HQ was monitoring Twitter for any comments regarding Comcast, and jumped right on the case, and was able to help with his problem.

Here are some more comments on the situation, and a herat-warming story about the crappy service I usually get from them.